Shipping Policy

Ordering Policies

At Probites we do our best to give our customers the absolute best value / cost per serving. If you have any questions or concerns please reach out to our team.

Returning Products & Order Discrepancy

In the case that you must return a product or order, or if there is an order discrepancy, please contact us with a de-tailed reason for the return. Please include your order number as well as the full name of the product (& flavour where appropriate) and the reason for the return.

We will send you the details to ship the product to our central Customer Service Center at Probites Shipping and handling charges are not refundable, but we will refund your original shipping charges if you return an item due to an error on our part; a defect that we have previously determined; or a discrepancy in the order (bad product, bad flavour, etc.).

If you are returning a product due to our error and wish to exchange the product, we will also pay the additional shipping costs.

All FREE promotional items (t-shirts, shaker cups, samples, etc.) must be returned if an original order is returned for a full refund. No full refund will be given if these promotional items are not returned. Please contact our Probites Customer Service Center should you have any additional questions.

Purchasing by Minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.


Occasionally, a misprint will occur on printed material, email promotions and on our web site pages. In the event that an error does occur, we may not be able to honour the mistake. Probites has the right to refuse any order or offer.

Resale Policy

All products purchased from Probites are for personal use only and cannot be resold.


In the event that one of your items is out of stock after your order has been processed, we will not delay the rest of your order. Backordered items are shipped as soon as they arrive, free of charge. If your order consists of only one item, we will notify you if your item is out of stock. We never substitute an alternate flavour, brand, or product.